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Save on field-support costs with PBL methods

Posted: 16 Jul 2007 ?? ?Print Version ?Bookmark and Share

Keywords:performance based logistics? BIST? field support costs? built-in diagnostics?

Initially a military program for 'doing more with less', Performance-Based Logistics (PBL) can be leveraged by commercial companies to reduce field-support costs and customer wait time by incorporating built-in diagnostics capabilities in the design.

Automated diagnostics eliminates the need for experts in the field to repair products and reduces customer wait time (CWT). Products that incorporate self-test and diagnostics enable customers to service these themselves, thus decreasing support costs and increasing up-time. In the near future, embedding instruments into firmware will allow real-time monitoring of signals to enable real-time prognostics.

Duane Lowenstein, strategic business manager at Agilent Technologies Inc., tells us more about PBL methods in this technical article.

View the PDF document for more information.




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