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Cisco expands IP contact center with additional applications

Posted: 14 Feb 2002 ?? ?Print Version ?Bookmark and Share

Keywords:cisco systems? ip contact center? ipcc? agent desktop? supervisor desktop?

Cisco Systems Inc. has expanded its IP contact center (IPCC) solution with the introduction of the Cisco agent desktop and Cisco supervisor desktop. These new applications are expected to provide contact center agents and supervisors with a packaged and rapidly deployable IP-based desktop solution.

According to Cisco, the IPCC solution is a flexible and open contact center solution, which helps enterprises to reduce costs, increase scalability and open new contact channels to their customers by extending investments in existing IP-based networks. The addition of Cisco agent desktop and Cisco supervisor desktop to the Cisco IPCC solution is suited for extensions to existing call center operations, "greenfield" installations, or extensions to branch offices of enterprise call centers, the company said.

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