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Synopsys launches real time online support services

Posted: 31 Jul 2002 ?? ?Print Version ?Bookmark and Share

Keywords:viewconnect? online support? tools? methodology?

Synopsys Inc. has launched ViewConnect, an online customer support that enables users to interact with Synopsys support personnel to solve tool and methodology issues in real time via a secure Internet connection.

According to the company, the system automatically secures a direct link between the user's desktop and Synopsys' personnel support to solve problems in context using the user's actual design environment.

Further, the system features improved response time, geographic barrier elimination, product support resources, and reduced reliance on test cases.

All information in a ViewConnect session is encrypted from the source machine to the end display point using 128bit SSH2 encryption. Several layers of authentication and multiple password protection provide further security.





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