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Celestica, Palm enter repair/logistics contract

Posted: 04 Nov 2002 ?? ?Print Version ?Bookmark and Share

Keywords:palm? celestica? ems? outsource repair? reverse-logistics operations?

Palm Inc., a supplier of handheld-computing products, has signed an agreement with EMS company Celestica Inc. under which, Celestica will provide outsourced repair and reverse-logistics operations worldwide.

Under the terms of agreement, Celestica will perform warranty and non-warranty repairs, and manage all logistics in the Americas, Europe, Middle East/Africa and Asia for Palm brand handhelds. Celestica also will assume responsibility for parts, software and repair processes through end-of-life for each product.

Tom Kent, vice president, Repair Services, Celestica, said, "By relying on Celestica's industry-leading repair services and logistics capabilities, Palm will be able to focus on its core competencies of innovative product design and marketing, and offer its customers effective, easy-to-access repair services on a global basis, ultimately improving customer satisfaction."

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