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Infineon signs Accenture to provide SAP support

Posted: 22 Jul 2003 ?? ?Print Version ?Bookmark and Share

Keywords:infineon technologies? sap support? accenture?

Infineon Technologies AG has decided to outsource its SAP support to Accenture. As part of Infineon's restructuring program, the new agreement with Accenture is expected to result in about 43 million Euro in savings over the next seven years.

Under the agreement, Accenture will take over the HelpDesk/Operational Support and Regular Maintenance divisions, SAP Basis Support divisions, as well as parts of the Infineon workforce. Accenture will now be responsible for managing all SAP-supported Infineon branches throughout the world - two in America, four in Asia, and nine in Europe.

Project transition to Accenture is expected to take six months after which Infineon will have completely handed over all management of its SAP systems to Accenture. The spectrum of services with which Accenture will provide Infineon over a period of seven years ranges from 2nd and 3rd Level Help Desk Support to basis operation, right through to regular maintenance of the SAP system.

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