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Hitachi, Tegal win fab-tool satisfaction rankings

Posted: 29 Jun 2005 ?? ?Print Version ?Bookmark and Share


Hitachi High-Technologies Corp. and Tegal Corp. separately received the highest ratings in their respective categories for customer satisfaction in the chip-equipment industry for 2005, according to an annual survey conducted by VLSI Research Inc. (See rankings table below).

Japan's Hitachi received the highest rating in the "10 Best Customer Satisfaction" ranking for the overall large supplier of equipment in 2005. U.S.-based Tegal took the top honors among "focused" suppliers of equipment, according to VLSI Research (Santa Clara, Calif.).

In the overall large equipment rankings for customer satisfaction, TEL was second, followed in order by Agilent, ASML, Advantest, Dainippon Screen, ASM International, Canon, Teradyne and Nikon, according to VLSI Research.

Dainippon jumped from 11th place in 2004, to 6th in 2005, while Nikon moved up from 12th in 2004, to 10th in 2005, according to VLSI Research. Novellus and Ulvac fell off the top-10 list in 2005, according to the research firm.

In the "focused" equipment rankings for customer satisfaction, Tegal was first, followed by Aixtron, Soluris, Orthodyne, Varian, Disco, Accretech-Tokyo Seimitsu, Suss, EV Group and Kulicke & Soffa.

In 2004, Disco was in 12th place, K&S was 17th, and EV Group was 21st, according to VLSI Research. Falling off the top-10 list were Be, F&K and Alphasem.

Conducted on an annual basis, the "10 Best Customer Satisfaction" ranking awards give special recognition to the suppliers that are rated highest by end users. The survey asks users of chip equipment to rate their suppliers on a ten-point scale among thirteen customer-support categories.

The statistics were drawn from a distribution of 46,719 questionnaires from North America, Asia, and the Europe. The results are grouped into five major market categories of wafer processing equipment (large and small vendors), test and measurement handling equipment, process diagnostics and assembly equipment.

In previously-announced scores, Tegal received the highest rating in the "10 Best Customer Satisfaction" ranking for small suppliers of wafer processing equipment in 2005, while Varian took the top honors among the large vendors (see June 14 story).

Orthodyne received the highest rating in the "10 Best Customer Satisfaction" ranking for assembly equipment in 2005. Soluris took the top honors among process diagnostic equipment vendors, while Suss received the highest rating for test and materials handling equipment (see June 21 story).

Click the following links to see new rankings:

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- Mark LaPedus

EE Times

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