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Avaya, Microsoft team up to integrate business comm solutions

Posted: 10 Mar 2006 ?? ?Print Version ?Bookmark and Share

Keywords:Avaya? Microsoft Corp.?

Avaya and Microsoft Corp. announced the intent to develop open standards, SIP-based interoperability between Avaya MultiVantage Communications Applications and Microsoft Office Communicator, the unified communications client for Microsoft Office Live Communications Server 2005.

According to the press release, the joint initiative aimed at extending the capabilities of Microsoft applications to include voice capabilities and will focus on delivering a unified communications solution that allows people, teams and organizations to communicate simply and effectively while working seamlessly with Avaya and Microsoft communications applications.

Additionally, the goal of the joint solutions is to enable intelligent, real-time communication and collaboration across an enterprise to enhance productivity, to power decision-making and to improve responsiveness to customers, the company said. Business users would be able to launch, receive and re-direct communications while accessing the robust, more reliable and security-enhanced business communications functionality and features of Avaya Communication Manager and the desktop and mobile versions of Microsoft Office Communicator 2005.

With the joint solution, business users would be able to initiate calls with a click-to-dial from Microsoft Office Communicator and Avaya telephony endpoints that seamlessly interoperate between applications; view colleagues' phone status and presence availability and instantly send an instant message or click-to-dial any worker; launch or answer phone calls from within Microsoft Office Communicator and choose to conduct calls from the PC or Avaya desk phone. The first of the joint solutions is expected in the fourth quarter of 2006.

Avaya and Microsoft also plan to use existing interfaces and develop new methods for integration, including ones based on SIP open standards. The use of open standards and SIP will provide customers with greater flexibility to use the integrated Avaya-Microsoft solutions in conjunction with other business applications and to communications-enable business processes to increase productivity.

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