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Service platform for converged networks debuts

Posted: 29 Jun 2007 ?? ?Print Version ?Bookmark and Share

Keywords:VoIP services? wireless network? converged IP networks? fixed network?

Tektronix Inc. launches its latest Unified Assurance platform to address the service assurance performance monitoring and management needs of multi-technology, multi-service fixed and wireless network operators. The Unified Assurance for Converged Networks (UACN) platform provides end-to-end service level views for all user sessions across multiple access and core network technologies.

Building upon its VoIP performance management solutions, the Tektronix UACN platform will initially focus on VoIP services. The UACN framework will include support of video, mobile, data and legacy networks and services in subsequent releases, said Tektronix.

"Service providers are evolving their performance monitoring strategies from an element and alarm management approach to a service level performance and quality of experience focus," said Doug Dickerson, Vice President and General Manager, Network Management, Tektronix. "As they make this transition, service providers are dealing with tremendous complexity. They have services that run across multiple networks, including converged IP networks, and they need visibility from one end to the other. With UACN, we have taken an innovative and proactive approach to meeting service providers' evolving performance monitoring and management needs. We will continue to evolve UACN to match our customers' changing needs for managing next generation networks and advanced services to help them differentiate themselves."

New framework
Tektronix' UACN framework is designed to match service providers' network and OSS transformation initiatives by providing a complete end-to-end view of service level performance across different networks. The UACN framework incorporates the advanced features supported by Unified Assurance applications available today and builds on them to better support the business, analytics and operational needs of service providers.

UACN's Orion Service Assurance for Voice Services help operators to measure the performance of voice services delivered to their customers, including determining uptake rates, failure rates and performance trends over time for specific target markets and sub-markets. Moreover, impact analysis tools give operators information on the extent to which markets and customers are affected by network issues. Unlike other monitoring systems, UACN Service Assurance for Voice Services supports the real-time informational needs of business processes for multiple departments within the network operator's enterprisefrom operations, to network planning and engineering, to marketing and sales.

A new application to the UACN framework is the Interconnect Services module that allows extended visibility of voice service performance for calls that transit into or out of the operator's network over IP next-generation networks. The Interconnect Services module incorporates features tailored to help service providers monitor and manage the QoS delivered to or received from interconnect partners and key wholesale customers over application layer or IP peering arrangements in next-generation networks.

Features of the platform include a proactive, quantitative reporting of interconnection performance by destination and carrier. It also has proactive traffic monitoring to ensure high levels of ASR, NER and MOS are maintained to maximize billable minutes and customer satisfaction and mitigate regulatory and service related complaints. Moreover, UACN offers the ability to assess route quality filtered by country code, region and carrier to identify opportunities and alternatives for least cost routing as well as quick analysis of service and network problems through the drill down capability into the Failed Call Log Summary and Call Trace features.

The UACN framework applications are presented and managed through a user-friendly, customizable GUI that offers service-specific performance indicators for easy assessment of service status. Continuously updated service performance summary displays of KPIs can be viewed side by side with graphical views of select KPI performance over time. Reports, alarms and alarm groups can also be easily customized and personalized through dashboard "portlets" and securely accessed using standard web browsers.

UACN incorporates an advanced software architecture built on SOA and NGOSS principles and provides open interfaces for rapid integration with third-party legacy applications to more easily support OSS transformation initiatives. As functionality is added to the UACN platform, matching the current mobile and fixed network, service and customer assurance applications, existing customers can easily migrate from their existing UA implementations to take advantage of the increased functionality and usability UACN provides, said Tektronix.

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