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Matsushita to cover costs of Nokia battery recalls

Posted: 29 Aug 2007 ?? ?Print Version ?Bookmark and Share

Keywords:battery recalls? overheating Matsushita batteries? replacement costs?

Nokia Corp. and Matsushita Battery Industrial Co. Ltd announced that Matsushita will cover the direct costs related to the August 14 product advisory on overheating Nokia-branded BL-5C batteries.

Matsushita Electric Industrial Co. last week also announced that it will form a task force to handle the free replacements of the faulty batteries it made for Nokia handsets.

"Nokia and Matsushita have a long business relationship and the two companies are cooperating closely together in this situation," said Masatsugu Kondo, president of Matsushita Battery. "Matsushita Battery has agreed to cover the direct costs associated with the product advisory, including, among other things, logistics costs, call center costs, and replacement battery costs."

"The safety of our customers and the reliability and quality of our products are our top priorities," said Robert Andersson, head of Nokia customer and market operations. "We are pleased with the good cooperation between Nokia and Matsushita. Together we aim to serve consumers in the best possible manner and minimize the inconvenience this issue could cause them."

Any Nokia consumer who is currently using a Nokia product containing a BL-5C battery subject to the product advisory can request a replacement battery free of charge.




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