Deploying wireline-quality VoIP by using integrated service level test automation

Cable MSOs worldwide are deploying VoIP services to their subscribers, often facing strong demand that requires rapid, large-scale deployment. As cable operators begin to benefit from the effects triple-play service bundling has on customer retention and increased subscriber revenue, they must proactively ensure that the total customer experience meets expectations from VoIP day-of-install onward—a challenging feat considering the bandwidth delivered to each home is facing increased demand from multi-PC Internet usage, peer-to-peer file sharing, gaming, real-time messaging, HDTV and video-on-demand.

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