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Fujitsu, Cisco drive unified comms in Japan

Posted: 20 Apr 2009 ?? ?Print Version ?Bookmark and Share

Keywords:Japan market? unified communications? ICT business?

Fujitsu and Cisco has expanded their strategic alliance to deliver unified communications in the Japanese market. As a part of the expanded alliance, Fujitsu and Cisco have agreed to work together to develop unified communications solutions and collaborate on services and marketing activities.

The market environment has been changing rapidly in recent years, and unified communications is gaining attention as an effective means of increasing personal and organizational productivity. Unified communications also fosters innovation by enabling collaboration between individuals and groupsno matter what location or time zone they are in. Finally, unified communications can help enterprises become more competitive and customer-centric by improving business processes, linking unified communications tools to business and industry-specific applications, to help enable businesses to be more collaborative with both suppliers and customers.

This expansion of the Fujitsu and Cisco strategic alliance combines Cisco's Unified Communications advanced technology with Fujitsu's track record and product development capabilities in the information and communications technology (ICT) business. This combination results in a set of comprehensive collaboration tools and unified communications solutions for customers in the Japanese market.

Under the agreement, Fujitsu and Cisco will implement collaborative go-to-market strategies to support the delivery of combined unified communications solutions. The companies will provide unified communications and mobile groupware solutions that help mobile users check their e-mail and their schedules from mobile terminals. Both will also promote linking unified communications tools to business and industry-specific applications, and develop products for connecting to various carriers' IP telephony services to support migration from existing telephony networks to more effective unified communications solutions.

The companies will also work together to share product road maps and collaborate to support Fujitsu's development of solutions that meet the needs of the Japanese market. As part of this collaboration, Fujitsu and Cisco have combined the Fujitsu VJ-110 series access unit with Cisco Unified Communications Manager.

The Fujitsu VJ-110 connects diverse mobile terminals (e.g. smart phone, PHS cordless phones) in Japan with Cisco Unified Communications Manager. Fujitsu will also develop middleware to help customers to link existing customer relationship management applications to Cisco Unified Communications Manager to deploy next-generation call centers. Using Cisco Unified Communications technology, Fujitsu will integrate customer communications with Microsoft Exchange Server, and IBM Notes/Domino. Fujitsu will also provide software for linking Fujitsu's TeamWARE groupware and Cisco Unified Communications Manager (available from July 2009) with various business and industry-specific applications.

In addition, the firms will work together to increase the adoption of unified communications in Japan by delivering solutions that respond to customer needs for collaboration. To improve customer support, Fujitsu will also train 300 unified communications technical support personnel in the first year, mainly made up of system engineers. This will create one of the largest UC service organizations in Japan.

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