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Public sector gains from cloud service adoption in Australia

Posted: 11 Jul 2012 ?? ?Print Version ?Bookmark and Share

Keywords:Ovum? ICT? cloud service? IaaS? SaaS?

According to the most recent report from Ovum, the experiences of government agencies in Australia that have used cloud services to source ICT have been mostly positive. The research firm has indicated convincing evidence of the benefits of the cloud service delivery model.

The research, which was sponsored by Telstra, examines the experiences of organizations that have found success with infrastructure-as-service (IaaS), software-as-a-service (SaaS) and platform-as-a-service (PaaS): Employment Plus (Telstra Dedicated Hosting IaaS), Monash University (Google Apps Education Edition SaaS), the Queensland Department of Environment and Resource Management (Microsoft Dynamics CRM SaaS), the Torres Strait Island Regional Council (Telstra Utility Hosting IaaS), and the Victorian Department of Business and Innovation (Salesforce PaaS).

"In our earlier report Why Government Agencies Need the Cloud, published in February 2012, we observed that many government agencies are stuck in a game of ICT snakes and ladders, unable to sustainably develop strong ICT capabilities because of funding, resource and skill constraints. Mature, enterprise-grade cloud services provide a cloud innovation edge to agenciesenabled by world-class ICT capabilities at a lower cost than would otherwise be possible," noted Steve Hodgkinson, research director of Ovum's IT research and advisory services for the Asia-Pacific region.

"The five case studies reinforce this message. Each of the agencies used cloud services to overcome constraints in their ICT capabilities, and the results were compelling. Their experiences were that benefits were greater than expected while risks and difficulties were lower than typically experienced by traditional ICT projects. These proof points reveal that cloud services do actually live up to the promise of better, faster, less expensive and less risky ICT," added Hodgkinson.

"The case studies of early adopters reveal more about leadership and decision-making than they do about the abstract benefits of the cloud delivery model. Why is it that some agencies embrace cloud services while others remain skepticaland even fearfulof the cloud services model?"

"The Ovum Cloud Services Catalysts Framework defines the key leadership decisions, business needs and Internet-age-thinking catalysts that explain why early adopters were able to embrace cloud services. The catalysts framework provides a tool for thinking about the degree to which a cloud service is a good fit for the characteristics of an agency. It also provides a diagnostic tool for thinking about the catalysts that may need to be created or nurtured in order to enable agencies to understand and embrace the cloud-innovation edge. This framework is a major step forward for understanding the enablers, and sticking points, of cloud services adoption in the public sector," stated Hodgkinson.

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