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Creating better patient experiences using tablets: Here's how

Posted: 09 Jan 2015 ?? ?Print Version ?Bookmark and Share

Keywords:tablet? patient experience?

The right data

Peter Fleischut, associate chief innovation officer at NYP, said that such routing is designed to get "the right data to the right person at the right time" for optimised "operational efficiency." One more advantage of using technology in an integrated system is that is automatically records events, which provides valuable data on response times and correlations between experiences and patient satisfaction rates. These data points can be used to plan for improving patient care.

Better alarm possibilities

The connectedness offered by this technology should also enable alerts from medical machines to go directly to the nurses' phones as well as to a central system, rather than setting off piercing alarms. While in the hospital, I heard IV alarms clamour on for several minutes just to be ignored by nurses on the floor. Most memorably, one jarred me awake at 2:15 a.m. and continued its unrelenting noise until I walked over to the nurse's station to get someone to come into the room and turn it off. If each machine communicates with the central system, both the alert and the time taken for response could be tracked, and that should result in improved accountability as well as a quieter environment for patients who need rest.

More options and less noise

As for generally improving the patient experience, tablets can be helpful as sources of quiet entertainment in place of noisy televisions. Like the individual screens for films that are now standard on flights, the tablets can operate with earphones so that one's roommates don't have to hear TV shows they are not watching. I haven't seen this use of hospital tablets considered yet, though there's no reason not to, especially when the tablet give patients full access to the web.

The feasible future

The full range of tablet usage described in this column is not yet a reality based on the information the NYP representatives gave me. The rosy picture painted by this article from the Wall Street Journal this past September about tablets being used by patients for surfing the web and making Skype calls has not yet been realised. However, the vision is expected to become reality soon, and there's also the possibility of other technological solutions coming online to improve the patient experience coming in the not-so-distant future.

- Ariella Brown
??EE Times

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