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Nvidia recalls 88,000 Shield tablets

Posted: 03 Aug 2015 ?? ?Print Version ?Bookmark and Share

Keywords:recall? SHIELD? tablet? overheat? Lithium-ion?

If you're still using Nvidia's Shield tablet, you better put it down right at this moment.

Last Friday, Nvidia announced a voluntary recall of its 8in tablets that were sold between July 2014 and July 2015 after confirming that the lithium-ion battery in these devices can overheat, posing a fire hazard. The company promises to replace all recalled units.

According to the U.S. Consumer Product Safety Commission (CPSC), four reports of overheating have already reached Nvidia, and two of those reports mentioned damage to flooring as a result of overheating. Some 88,000 tablets sold in the United States and Canada are affected, the CPSC states.

The recall, however, does not affect any other Nvidia products.

Those affected by the Shield recall can visit Nvidia's dedicated website for information on how to obtain a replacement device. The company is also requesting its customers to refrain from using the recalled tablet, except as needed to participate in the recall and back up data. Customers will get a replacement tablet only after registering to participate in the recall.

Nvidia is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.

To check if your device is affected by the recall, follow the instructions below:

Step 1: Please update your tablet to the latest software:

Ensure you're running the latest software, which you can check by following these instructions:

  • From the Home screen, select the Apps icon
  • Select the Settings icon
  • Scroll down, select About tablet
  • Select System Updates
  • Verify that your tablet has the latest software dated July 1, 2015, or newer. You may need to repeat this step more than once if your system is out of date.

Step 2: How can I tell if my unit is affected by the recall?:

The recall applies only to tablets with a certain battery type. Once you've verified that you're running the latest software, identify your unit's battery type by following these instructions:

  • From the Home screen in Android, select the Apps icon
  • Select the Settings icon
  • Scroll down, select About tablet
  • Select Status
  • Under the "Battery" category, you'll see Y01 or B01
  • If B01, your unit is NOT affected by this recall
  • If Y01, your unit needs to be replaced. Please select Y01 to launch the recall application on the device

Step 3:

You'll receive a notification on the tablet that includes the device serial number. Enter this serial number, along with your name and contact information, in the fields found on the dedicated recall website.

- Stephen Padilla
??EE Times Asia

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